Terms and Conditions

CREDIT & DEBIT CARD TRANSACTIONS I authorise you to charge my credit or debit card with all charges I  have been notified of and any charges pursuant to my varied  instruction in addition to charges incurred but not foreseen.

Terms and Conditions of Business

estimates are purely this and are not the final figure unless all relevant information to provide and accurate quotation is provided by the customer if you are or should be or have been aware of a relevant piece of information then you should communicate this to the company

Our contract Conditions and Extra care handling  charge explained.

Packing boxes are delivered FREE of charge (UK only) and are supplied  at cost price in advance of your move on a sale or return basis provide unwanted boxes in good condition as new are returned to our driver on day of move or returned to our dispatch at your expense.  Please call us now on FREEPHONE 0800 980 5866 or why not visit  www.removal-boxes.com and order online

the company offers a 2 man packing service at £40 per hour,  plus the cost of packaging materials.

the company makes an additional charge of £50 for Saturday moves  and £150 for Sunday moves.

The quotation assumes ease of access and parking adjacent to the house  for loading and unloading.

An additional charge is added for premises with difficulties or above  the first floor.

Please inform us in advance of any heavy lifting required such as  pianos and safes and any likely difficulties with a large Removal  vehicle so we may make provisions which will be chargeable.

Assembly of furniture and any tradesman services such as the  disconnection of a washing machine will incur a charge we will not be able to fix or remove lighting .

Waiting for keys at the new property will incur an additional charge.

All items in the move over £250 must be specified in advance.

Whether free storage has been given or accepted, a collection charge from the warehouse is a £500 handling fee if we do not redeliver the goods.

Furniture Storage Extra care handling charge cover is extended to  indemnify the client against All Risks of loss or damage to household  removals arising from any fortuitous cause during loading or  unloading of the conveying vehicle or transit therein but excluding:

A) Loss or damage to food & drink, furs, jewellery, watches, precious  metals and precious stones, deeds, bonds, Bills of Exchange,  Promissory Notes, Money or securities for money stamps of all kinds,  Manuscripts and other documents.

B) Loss or damage caused by or arising from wear, tear, gradual  deterioration, mildew, moth, vermin, or any progress of cleaning,  repairing or restoring.

C) Loss or damage to self-assembly furniture which is not designed to be moved and we accept no liability for this self assemble type goods.

D) Mechanical or Electrical derangement unless caused by external damage.

E) Breakage of owner- packed goods unless caused by a major accident  to the delivery vehicle.

F) Loss or damage occurring in premises where the goods are stored or  warehoused unless the cover is granted elsewhere in this policy.

In the event of loss or damage to any article forming a pair or set,  the indemnity granted here under shall be limited to the proportionate  value that that article bears to the total value of the pair or set  and no additional depreciation shall be paid.

Provided always that if at the time of an event resulting in a claim  under this extension the value of the goods shall exceed the amount  stated in the policy schedule the Company will only be responsible  for such proportion of the loss as the amount stated in the said  schedule bears to the actual value of the goods.

Its is a condition precedent to liability under this extension that  the client shall obtain a value inventory in respect of the goods,  prepared prior to commencement of transit and signed by the owner of  the goods.

Any discrepancies and complaints should be notified to the company in  writing within 48 hours of the move to tony@tony-carroll.com .

Furniture Storage facilities are available please call for  more details

Your Removal Quotation letter is valid for a minimum period of 6 months.

Furniture Storage Our contract Conditions and Extra care handling  charge explained.

Part load deliveries will be shipped to the final destination  warehouse at our convenience but usually within 28 days

Charges if you postpone or cancel the removal

If you postpone or cancel this contract, we will make a charge  according to how much notice is given.

(a) all of a Deposit non refundable after booking is made.

(b) More than 14 days before the removal was due to start; 50% of Deposit

(c) Less than 14 days, but more than 8 days before the removal was  due to start; 30% of the removal charge, including deposit.

(d) Less than 8 days before the removal was due to start; 60% of the  removal charge, including deposit.

(e) On the day before the move 100% of the removal charge.

Limited Liability

In the removals industry, limited liability is standard practice  because the mover does not know the value of a customer's goods.

We encourage all our customers to take out Extra care handling  charge to cover themselves against losses greater than the limits set  out in our terms and conditions and for risks where they have no  rights of recourse against the removal contractor.

Extra care handling charge

If customers want to discuss and negotiate alternative terms and  conditions they may. Please call Tel Free UK 0800  980 5866

Depending on the request it may be necessary to increase the Extra  care handling charge price.

Special Cases

Furniture Storage terms and conditions are important. Please note the  following:

claims  excludes liability for jewellery and other similar  items

any claim limits the company's liability to £40 per item in  the event of loss or damage caused as a result of our negligence items are defined as individual or a total box of contents or any separately listed items as per an inventory accepted by the company on the move day

the company limits the company's liability to £75 per premises  in the event of damage to your premises

the company excludes liability for owner packed goods other  than negligence.

the company specifies the time limits for submitting claims for  loss or damage to 48hrs after the move and must be submitted in writing

jewellery and other items should not be included for removal.

If you want to do your own packing you need to consider the following:

the company is responsible for the loss or damage caused by its  negligence but not by inadequate or poor quality packing. Goods may be damaged by other causes over which a removal  contractor has no control.

Secondly, our limit of liability is £40 per item or box and this will  not be enough for some items.

the company recognises that its customers need proper financial  protection and offers Extra care handling charge to cover goods  while they are being packed, loaded, transported, unloaded and  unpacked by the company. If your move involves storage, this  can be arranged too.

What Type of Extra care handling charge Do I Require the company recommends to all customers that they take out Full  "All Risks" - Extra care handling charge. This does not literally  cover anything that may happen, but does include cover for damage by  breakage, vehicle accidents, fire, storm and theft.

You can choose Extra care handling charge on a reinstatement basis  which means "new for old", or an indemnity basis which means "like  for like".

New for Old Extra care handling charge

If something is totally lost or destroyed you will be paid the new  replacement value or the item will be replaced as new. If the item  can be repaired, our agent will arrange this if it is cheaper and  gives a satisfactory result.

Like for Like Extra care handling charge

Claims will be settled on the basis of the new value minus an  allowance for age, wear and tear.

Check the value of your goods.

Once you have decided between "new for old " and "like for like" you  must calculate the value of your goods.

This is your responsibility, because neither the company nor  our agent know the value of your property.

Claims Time Limit

For goods delivered by the company, claims must be notified  within 48 hours of delivery. If another company collects goods from a  Furniture Storage warehouse,  claims must be notified when the goods  are handed out by the company staff. Our agent will refuse  to pay claims if you do not adhere to these time limits.

Provision of service We will do our best to provide service to you by any date we have  agreed with you but we do not guarantee to do so.

Matching Pairs and Full Sets of Items

Like most household contents policies, if one of a pair of items or  part of a set is lost or damaged, our agent will only pay for the  individual item that is lost or damaged. Our agent will not pay for  the replacement of the entire set.

Mechanical and Electrical Breakdown

It is not possible of the company or our agent to check that  electrical goods are working before a move takes place and our agent  obviously have no responsibility for pre-existing damage.

This means that our agent will only pay for mechanical and electrical  breakdown or derangement if there is obviously damage to outer casings.

Damp & Mildew

 From time to time Furniture Storage receives Notice from customers  for items that appear damp or damaged by mould or mildew. Be aware  that the company's warehouses are not heated. In winter, the ambient  temperature and humidity in a warehouse is much lower than a  centrally-heated home.

The higher temperature at home means that its air is almost certainly  more humid. If soft furnishings, upholstered furniture, bedding and  curtains come from a warm environment into a cold environment, the  air in the fibres will cool and deposit a 'moisture load', and a  feeling of dampness.

This arises because the temperature and humidity in your house is  high, not because the warehouses leak! We are happy to discuss this  with you.

Packing your Goods

Furniture Storage offers a 2 man packing service at £40 per hour,  plus the cost of packaging materials.

Our agent will not pay for the loss or damage to goods packed by the  customers, only if there is total loss of all the consignment. If you find  this unacceptable, you must allow us to pack your goods.


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